Using Remote Assistance

Remote Assistance enables to acquire assistance from the remote user who is an expert or someone who can solve your query. For example, while performing certain task you are not able to continue because of some problem. in such case, you need someone for solving the problem. You can use remote assistance to obtain help.

To make a request using remote assistance:

1. Select Start > Help and Support. The Help and Support Center window appears.

2. Click Remote Assistance under Support. The Remote Assistance window appears,

3. Click Invite someone to help you option. The Use Windows Messenger window appears,

4. Click Sign in. The signing in message appears.

5. Right-click the name of the user from whom you want help. A shortcut menu appears.

6. Select Ask for Remote Assistance. The selected user receives the invitation as an instant message.
7. Click Yes to confirm the session.

The remote assistance session is established. You can now ask the helper to solve the problem. In addition, the remote user can use the window messenger to chat with you, view your screen, and work on your computer with your permission.